Unable to access hotmail

Question

Hi all,

I am unable to sign into my hotmail account as it has locked me out due to suspicious activity. I live in China and unfortunately lost access to the original email account to verify my account as well as the phone number in the UK. What is frustrating is that I have used the microsoft self help tool that has services and passwords, emails and xbox account and I get no response. There is no chatbot or customer service for this. I am really unimpressed but also have no options for a service that links to all my purchase accounts such as amazon. This is poor. Any ideas?
Thanks!

Answer 1

Hi David Edwards

I’m sorry you’re experiencing this frustrating situation, especially since the Hotmail account is linked to purchases and other important services.

If Microsoft asks for a phone number to send an unlocking code, you can use any phone number that can receive SMS messages. It does not need to be your previous UK number or a number already associated with the account. You may use the phone number of a trusted friend or family member.

If the sign-in page does not display the Next option, select the link beginning with aka.ms/ shown on the locked-account screen and complete the account reinstatement form. Microsoft account has been locked

If the steps above do not work, you can also visit Contact Microsoft Support.

• Click Show expanded list of products
• Select Outlook > Get Home support
• Type Outlook live chat in the search box, then select Get Help > Contact Support
• If you can’t sign in to the affected account, sign in with a different Microsoft account to access support options
• Under Products & Services, select Other Products > Outlook, then choose Chat with a support agent via web browser

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding. 

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