Bluetooth Headphones Voice Cracking

Question

Suddenly, my Bluetooth headphones voice started cracking on Windows 11. It worked fine with my phone, but the voice cracks when it is connected to Windows 11.

For the first 5 seconds, it like says normal and smooth but then it starts cracking. Works fine in normal wired earphones when connected to Windows 11.

Already reinstalled the Bluetooth driver, didn't work.

Headphones is Marshall MAJOR IV.

Laptop is ASUS TUF GAMING F15.

Answer 1

Welcome Aditya Bajaj,

I understand how frustrating it can be when your Marshall MAJOR IV Bluetooth headphones work correctly on your phone, but audio starts crackling on your Windows 11 ASUS TUF Gaming F15 after a few seconds, even after reinstalling the Bluetooth driver. 

Before proceeding, could you please clarify: 

• Does the issue occur with all audio sources (YouTube, music files, games), or only specific applications? 
• Have you recently installed any Windows updates or audio-related software before the issue started? 

In the meantime, you can try these steps below to troubleshoot the issue:  

Option 1: Disable audio enhancements  

• Go to Settings > System > Sound 
• Select your Marshall headphones under Output 
• Turn off Audio Enhancements if available 

Option 2: Change the Bluetooth audio profile  

• Go to Settings > Bluetooth & devices > Devices 
• Remove the Marshall MAJOR IV 
• Restart the PC and pair the headphones again 

Option 3: Prevent Windows from powering down the Bluetooth adapter  

• Open Device Manager 
• Expand Bluetooth 
• Right-click the Bluetooth adapter and select Properties 
• Under Power Management, uncheck Allow the computer to turn off this device to save power 

Option 4: Restart Windows audio services  

• Press Win + R, type services.msc, and press Enter 
• Restart Windows Audio 
• Restart Windows Audio Endpoint Builder 

Option 5: Check the audio format  

• Go to Settings > System > Sound 
• Select the headphones 
• Under Format, try a different sample rate and bit depth option 

I hope the steps above help you deal with your issue.  

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