Someone changed my email to my other microsoft account

Question

i just recently lost my other microsoft account like 30 minutes ago and it was (******@gmail.com) someone changed the email and some how bypassed my passkey. I never changed my email and I tried to change my password to prevent this from happening.

Answer 1

I’m sorry you’re going through this issue with your account. In this case, Microsoft support agents are not able to make changes to account information, such as adding or removing details, because those protections are in place to help keep your account private and secure. I understand this may not be the outcome you were hoping for, and I truly appreciate your patience.

The best next step is to complete the account recovery form here: https://aka.ms/recovermyaccount

Once you submit it, your request will be reviewed by the team that handles account recovery situations like this. They will reach out to you by email with the next steps or let you know if they need any additional information to continue helping you.