i keep failing the microsoft recovery form for password reset because i have none of my old devices

Question

all my old devices have been stolen and i cant remember the exact subject lines of my recent emails ive sent. i need my hotmail account recovered so i can retrieve my gmail account. i cant contact live agent because i cant sign in please help

Answer 1

Hey there! Nice to meet you!

Just to confirm, did you have two-factor authentication (2FA) active on the account?

If yes, are you able to access the second factor of authentication?

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

Also, may I know when was the last time you successfully signed in to your account?

Best regards,

Darhyl