Switched from iPhone to Android and got locked out of my outlook.

Question

I got locked out of my outlook acct and had to go through an intense security screening. I was notified that it will take a month for outlook to determine if I am the account owner or not. Has anyone ever had this issue? If so, were you able to resolve it?

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Moved to Microsoft Security | Microsoft Authenticator

Answer 1

Hi Tyler Presnell

I’m sorry you’ve been locked out of your Outlook.com account after switching phones.

The one-month message usually means that the security information on the Microsoft account was replaced or removed. Microsoft places the account in a restricted state for 30 days to help prevent an unauthorized person from taking control. Microsoft states that this waiting period cannot be expedited.

If you changed the security information yourself and still have access to the previous verification method, sign in to your Microsoft account Security page and look for the option to cancel the pending request. If you did not request the change, select “let us know” on the pending security information screen and follow the instructions to report possible unauthorized access.

You can also try the Microsoft Sign-in Helper.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding. 

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