Selecting any search result will crash iOS OneNote app

Question

I have two notebooks. Every time I do a search, for example, the app finds 3 hits on the keyword, if I select any, the app will crash, but sometimes it works and directs me to the location. 90% of time it’s a crash. OneNote works fine on my windows laptop. Seems to work a bit better on iPhone 17e but must of crashes are on iPad A16 with iOS 26.6

App version 16.112.1

Error code 39abcfca890b602_1_ma

Error version 16.112.1.260724

Answer 1

Hi Larry, 

Thank you for reaching out. 

I’m sorry OneNote repeatedly crashes when you select a search result, especially since the same notebooks work correctly on your Windows laptop. This suggests the issue may be specific to the OneNote app or its local data on the affected iPad. 

To resolve the issue, please try these steps; 

1. Temporarily disable automatic attachment synchronization 

In OneNote, open Settings > Sync, turn off Auto Sync Attachments, close OneNote completely, and then reopen it to test the search again. Microsoft recommends this setting when large notebooks cause performance or stability problems on an iPad or iPhone.  

2. Temporarily disable Stage Manager 

If Stage Manager is enabled, open the iPad Settings, select Multitasking & Gestures or Home Screen & Multitasking, and turn off Stage Manager. Reopen OneNote and test the search again. This has helped some users experiencing OneNote crashes on iPad, although it may not resolve every type of crash. 

3. Reinstall OneNote 

First, confirm that your latest notes are synchronized and visible on your Windows laptop or in OneNote for the web. You can then remove OneNote from the iPad, restart the device, reinstall OneNote from the App Store, and sign in again. 

4. Contact Microsoft Support 

If the issue persists after trying these steps, the best next step would be to have your IT administrator open a support ticket with Microsoft via the admin center. A technical support engineer can then initiate a remote session, review backend settings, and run diagnostics. If needed, they can escalate the case to specialized engineering teams who are well-equipped to perform advanced troubleshooting and provide targeted solutions.  

   

As moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps point you in the right direction, and we're always here to assist as much as we can within our scope.  

   

For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin.      

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.  

Should you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.  

Thank you for your patience and understanding. I look forward to continuing the conversation.

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