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My phone number has changed and the old one is linked to my sons account. I need help resetting the password in order to change the phone number. Im willing to send pictures of my license to prove who I am.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hey there! Nice to meet you!
Just to confirm, did you have two-factor authentication (2FA) active on the account?
If yes, are you able to access the second factor of authentication?
Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.
Also, may I know when was the last time you successfully signed in to your account?
Best regards,
Darhyl