Refund Request – Duplicate Microsoft 365 Personal Purchase

Question

ar Microsoft Support,

I would like to request a refund for a Microsoft 365 Personal subscription that I accidentally purchased.

My annual Microsoft 365 Personal subscription had already been automatically renewed on June 8, 2026, and it was fully active.

On July 28, 2026, while trying to resolve an Office activation problem on my Mac, I mistakenly believed that my subscription had expired because Office displayed activation errors.

As a result, I purchased another Microsoft 365 Personal subscription.

After troubleshooting and reinstalling Microsoft Office, I confirmed that my original subscription had always been active and that the problem was caused only by a corrupted local Office installation.

Therefore, the purchase made on July 28, 2026 was an unintentional duplicate purchase of a subscription that I already owned.

I would greatly appreciate your assistance in reviewing my case and issuing a refund for the duplicate purchase.

Thank you very much for your time and consideration.

Sincerely,

Felipe Dereser