No new massages on phone link

Question

I can not get my new messages on phone link on my PC windows 11. it shows the messages that are a few days old. I reconnect my phone and re-start and still the same. I checked there is no update. how to solve this issue?

Answer 1

Hi,

In addition to Ramesh suggestions, do this:

Exit the phone link app.

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type/Copy-paste: %localappdata%\Packages\Microsoft.YourPhone_8wekyb3d8bbwe\LocalCache\Indexed\f2b7e184-237b-401c-ad71-5986fa674a28\System\Database

Press Enter.

Remove all the files from the folder that serve as a cache for Phone Link. Open Phone link again and verify.

If nothing helps, remove your Phone from the PC and vice-versa from Bluetooth and start again from scratch.

I look forward to hearing from you to get the results of the troubleshooting.

Answer 2

Hi Big,

on your PC settings,

Have you enabled the setting to allow the PC to access mobile content?

If you haven't done, this might be the cause.

If this still doesn't work, then click 'remove' from the setting, which will remove the phone, and then reconnect again using the new QR code from the Phone Link, which will fix the issue.