MS 365 Family: Billing - Payment submitted; but not showing

Question

07/03/2026 - payment submitted online for MS 365 Family: Offered as a Discount If paid before 07/13/2026; MS account doesn't reflect payment but my bank does. The fraud department text me to confirm.

07/13/2026 - MS automatically took out the original full price payment. The fraud department text me to confirm and I denied.

Please help. I've never had an issue with MS and I want to find out if I did something wrong.

Answer 1

Did you order directly from Microsoft? In that case, you should see your product listed in your Microsoft account.

Most of us have more than one e-mail address that are potential Microsoft accounts. You can test your various @outlook.com, @hotmail.com, etc. addresses at https://account.microsoft.com/services and, with a bit of luck, you'll find the correct one.

If you ordered from a third-party seller, sign in with them and see if you can locate your subscription product.

Answer 2

Hello, good day and thanks for your question. Sorry to know about this and I understand that you got billed for a Microsoft 365 subscription.

May I check and confirm if you are the ones who subscirbed to it and no subscription is showing when you login at account.microsoft.com/services?