How to fix Error code: AADSTS5000225 in Azure - This tenant has been blocked due to inactivity

Question

Hello. I attempted to log into my Azure portal today and received the following error message found below. I have included my Portal Settings where you can see there is an option to 'Switch' to the Domain that is not 'Current'. When I do click on that, it takes me to the sign in where after authenticating I am presented with the error message below.

Can you please help me re-activate the account? I was using it last week to add a user and assign two Enterprise Applications. All was working fine. I am not sure how my account became inactive. It appears to have happened in the last few days.

Please let me know how I can go about re-activating this Domain. I have searched for an email that stated the account was about to go inactive and I can't find anything that was sent to me.

Answer 1

Hi,

Welcome to Microsoft Q&A community forum!

Based on the screenshots, it looks like your Microsoft account is working correctly, since you can still access your other tenant. The issue is specific to the nicholsenterprises.org tenant (Tenant ID: eda49e1c-75d5-46e9-bcfa-52158c3b6a2c).

The error AADSTS5000225 indicates that the tenant has been blocked due to inactivity. Unfortunately, this isn't something that can be resolved from the Azure or Entra portal.

If this tenant is important, I would recommend opening a support request with Microsoft. Include the Tenant ID, domain name, Trace ID, Correlation ID, and Timestamp shown in the error message, and explain that the tenant was being used recently to manage users and Enterprise Applications. Microsoft can verify whether the tenant is eligible for reactivation.

One additional question: was this tenant associated with an active Azure subscription or Microsoft 365 subscription, or was it only using the free Microsoft Entra ID service? That information can help determine what recovery options may be available.

https://support.microsoft.com/contactus

Cheers

Luca

Please "Accept as Answer" and Upvote if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues