Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Dear @Shannon Rogers,
Thank you for posting your question in the Microsoft Q&A forum.
Based on your description, it appears that you need assistance with a billing inquiry.
Could you please provide more details about the issue you are experiencing (for example, an unexpected charge, subscription renewal, payment failure, or refund request)?
Please note that this is a public community forum and does not have access to billing or account information. For billing-related issues, you may need to contact Microsoft Support directly through the support channel appropriate for your subscription.
For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support
If you are admin, you can submit support ticket via in the Microsoft 365 admin center>support>help & support.
For reference How to investigate a billing charge from Microsoft
Please provide your contact information as email or phone number so the agent can reach out to you.
I hope information meet your expectations, please feel free to reach out if you have any other questions.
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