Not receiving emails from a certain email address

Question

I am no longer receiving emails from my husband's email address. I have double checked and both his email and his work domain are in my allowed list, neither is in my blocked list, and there are no rules set up. Please help. I need to get emails from him!

Answer 1

Hi. I'm Brian and I'll try to help.

When he sends you a message, does he receive a non-delivery report that explains why the message couldn't be delivered? If there's a delivery problem, that should happen. Who is your mail provider - that is, what follows the @ in your address?