can't log into Microsoft on my new computer

Question

When I set up my new computer I had to "add" my new email to my Microsoft account as the email listed is old and I don't have access to it. I changed the password and PIN and it worked fine for 3 days. Now it states something is wrong with my PIN and I need to have a code sent.... to the email that I don't have access to. What do I do now??

John

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

In this scenario, you only have two options -

1. Replace the Security Information (Takes 30 days to take effect).
2. Completely factory reset your PC to defaults, and set up Windows using a different Microsoft account where you have the recovery verification methods active.

1

If the files are important on your PC, you will have to replace the security information and wait for 30 days to take effect.

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2

If you have backed up all of your files and are willing to use the device at least during the waiting period, you can proceed with reinstalling Windows. To do that,

1. Turn on your computer. When you see the PC manufacturer's logo or Windows logo, turn off your computer by holding the power button on your device.
2. Then turn on your computer.
3. Repeat the same process two times.
4. On the third time, allow your device to boot into the WinRE.

From the WinRE, select Troubleshoot > Reset this PC > Remove Everything and proceed with Local reinstallation.

*Note -

Running a System Recovery will put your device to factory default state and will delete all the files stored in your HDD.

Let me know if you still need more help.