Please refer suggestions in this support article: https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5
my camera is not working
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Darshan Singh
0
Reputation points
from last 15 days my laptop camera is not working properly. I am unable to update it please to it. so that i can attend the meetings properly with face to face.
Windows for home | Windows 11 | Devices and drivers
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Siti Aisyah Humairah Abdul Aziz 0 Reputation points2026-07-29T03:44:20.8833333+00:00 hi, have you updated your driver? You can try open Device Manager and right-click your camera. Try this then, Select Update driver then Browse my computer for drivers. Click Let me pick from a list of available drivers on my computer. Last, Choose USB Video Device from the list, click next, and complete the installation. May I know What is the brand and model of your laptop and what error message or screen behavior do you see when you try to open the camera?
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2 answers
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Kapil Arya 38,216 Reputation points Volunteer Moderator2026-07-29T09:52:07.9633333+00:00 -
EmilyS726 256.2K Reputation points Independent Advisor2026-07-29T04:13:14.3333333+00:00 Hello
Camera issues can be software but can be also hardware related.
Based on what you have provided so far, it is impossible to tell. I need more information to narrow it down.
All you said is it wasn't working properly. What exactly is the behavior: not working at all, bad quality, or intermittent on and off?
Is it just for a certain app, or it doesn't matter?
If you open the Camera app, what does it say? Any error message? Or is it just a black screen? Any additional information would be helpful if you don't mind.
Also, can you please hold down Windows + R keys, type in msinfo32.exe and hit enter. Then share a screenshot of the System Information window. Thanks!