Microsoft 365 Subscription Billing - Payment not going Not able to renew

Question

I had a Microsoft 365 Subscription on my card. I upgraded to a new card, so the old billing failed I added new card but still not able to pay, tried several times using new valid card, another card payment still not going. I also added my Paypal but at time of payment paypal option isnt showing at all only card option is showing but I'm unable to pay using any card. After OTP that I enter a message comes that go back to your subscription page and complete the subscription. The toll free number that robot just tells me to go to an online link instead of talking to a human. Pls someone help me how do I get my subscription going.

Answer 1

Hey there, Deepak Khanna

Please can you tell me if you have entered your billing details on your Microsoft account through the payment option here: https://account.microsoft.com/billing/payments

If you have, please can you sign into your Microsoft account here: https://account.microsoft.com/services/microsoft365/details

Do you see an option to manage your payment method

Please can you try using an InPrivate browsing window if it doesn't show.

Hope this helps,
Nathan