I have 2 email that are embed together as a security and i can't make verification on one of them.

Question

I have 2 email that are embed together as a security and i can't make verification on one of them.

Markos Markos 0

Hello,

What happened is microsoft asked for a second email address to add for security purposes so i did it on both my emails.
What is happening now is that whenever i would login to one of my email account they would send an email to the other email for security ,i would always login to both my accounts regularly for this reason and everything was normal.
Until one day i couldn't login to any of them and a security email would be sent to each but how because i couldn't login in the first email nor the second email how would i ever login , so i did a verification and i got both emails back and it happen again after a week i did the same thing and it worked.
But now the third time i can't make it work it's literally impossible to unlock one of my email even though i have been using those emails for so many years and every account i own are TIED to those two emails.
I really need to have both emails.

I would like to speak if it possible with someone.

Thank you.

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Answer 1

Estrella721 44,720 Independent Advisor

Hi,

Do you have access to another verification method, such as a phone number or an authenticator app?

On the page where it asks for a verification code, click 'Show more verification methods' and send the code to another available method, if any.

If not, on the next page, click I dont have any of these. After clicking that, you will be prompted to complete the information needed to confirm that the account owner is making this sensitive change. Once your account is verified, you will be able to update your security information.

If you have recently made a sensitive security change, your account may be placed in a restricted state for 30 days.

This is done to protect you and alert you in case the security information was changed by someone without your permission. See: https://support.microsoft.com/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address

Markos Markos 0 Reputation points

2026-07-29T12:25:59.6+00:00

I'v done that with the account verification twice on each email my big issue is one of the emails specific it's a bit older than the other and it asks me for phrase code that i put 20 years ago or so... the first two times i did,it didn't ask me about this and of course after 20 years i don't remember what phrase code i put.

That's why i need someone to unlock it for me or at the very least have a conversation with Microsoft associate.
Markos Markos 0 Reputation points

2026-07-29T12:28:12.4133333+00:00

I'v done that with the account verification twice on each email my big issue is one of the emails specific it's a bit older than the other and it asks me for phrase code that i put 20 years ago or so... the first two times i did,it didn't ask me about this and of course after 20 years i don't remember what phrase code i put.

That's why i need someone to unlock it for me or at the very least have a conversation with Microsoft associate.
Estrella721 44,720 Reputation points Independent Advisor

2026-07-29T22:10:25.9866667+00:00

Please note that account recovery is fully automated and does not involve human intervention. Even if you contact Microsoft Support, they will also advise you to complete the account recovery form, as that is the only method designed for recovering an account.

Account reccovery form: https://account.live.com/acsr

If you have already used the account recovery form and received a reply stating that the information provided was insufficient, you will need to fill out the form again with any new information you remember. Please note that you can submit the form up to two times per day until you recover your account.

Helpful Tips:

● Include contacts, subject lines of past emails, or any services you used (like Skype or Xbox).

● Complete the form using a device and location you’ve previously used to sign in.

● The more accurate info you provide, the better your chances of success.

If you're still unsuccessful after several attempts, please refer to the 'Account recovery unsuccessful' page.

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53