cannot unmute speakers

Question

i cannot unmute my speakers, even if I press the unmute button on the laptop or on the speaker icon at the bottom of the screen

Answer 1

Hi, good day!

To narrow down the cause, could you answer a few questions?

• Are the speakers built into the laptop or are they external speakers?
• Did this start after a Windows update, driver update, or any other recent change?
• What is the exact make and model of your laptop? Press Start then search msinfo to open System Information Please take a screenshot of the resulting window and post it in your next response.

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In the meantime, please try the steps below.

Open Settings > System > Sound and confirm the correct output device is selected.

Right click the speaker icon in the taskbar and select Open Volume Mixer, then make sure the master volume and app volumes are not muted.

Restart the laptop and see if the issue persists.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.