How can i recover a hacked account that changed my email and passkeys?

Calin Petru 0 Reputation points
2026-07-29T08:23:35.39+00:00

My account got hacked and the hacker changed all of my login details (including the email) and now i cant log in to the account.
Microsoft support says that its not possible to recover it but when i spoke to the support agents they told me that it was possible if i had enough proof.
what do i do?

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. DaveM121 916K Reputation points Independent Advisor
    2026-07-29T08:56:44.3466667+00:00

    This forum is just a user to user account and no-one here has any account access, I wish I had better news,, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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