I cannot to sign in to my email or recovery

Question

I cannot to sign in to my email or recovery

eme 0

Hello

I am trying to sign in to the email and it asked to code the other email I cannot sign it it for both emails , how can I change the password without ask the code from the recovery email or ask for the code because I do not have it both , I need my email very important

Zeke Baloyi 0 Reputation points

2026-07-29T10:28:16.52+00:00

Hello,

Best option is to use the email provider's account recovery process. When you select "Forgot password," look for options such as "Try another way" or "I don't have access to this recovery email." Depending on the provider, you may be able to verify your identity using a phone number, a device you've signed in with before, your location, or by answering questions about your account.

If those options are not available, try signing in from a device, web browser, or Wi-Fi network that you have previously used to access the account. Email providers are more likely to recognize a familiar device or location, which may provide additional recovery options.

If you cannot verify your identity through any of the available methods, the email provider may not be able to restore access to the account. This is done to protect users' accounts from being taken over by someone else. In that case, your only option is to contact the provider's support team or complete their official account recovery process.

If you tell me which email service you're using (such as Gmail, Outlook, Yahoo, or another provider), I can give you the exact recovery steps for that service.
eme 0 Reputation points

2026-07-29T10:30:32.6366667+00:00

I have tried all these methods and I put my phone number and I did not get the code , the email outlook (hotmail)
eme 0 Reputation points

2026-07-29T10:32:42.3233333+00:00

I have tried all these methods and I put my phone number and I did not get the code , the email outlook (hotmail)
eme 0 Reputation points

2026-07-29T10:33:54.42+00:00

I have tried all these methods and I put my phone number and I did not get the code , the email outlook (hotmail)

1 answer

Your answer

Zeke Baloyi 0 Reputation points

2026-07-29T10:28:16.52+00:00

Hello,

Best option is to use the email provider's account recovery process. When you select "Forgot password," look for options such as "Try another way" or "I don't have access to this recovery email." Depending on the provider, you may be able to verify your identity using a phone number, a device you've signed in with before, your location, or by answering questions about your account.

If those options are not available, try signing in from a device, web browser, or Wi-Fi network that you have previously used to access the account. Email providers are more likely to recognize a familiar device or location, which may provide additional recovery options.

If you cannot verify your identity through any of the available methods, the email provider may not be able to restore access to the account. This is done to protect users' accounts from being taken over by someone else. In that case, your only option is to contact the provider's support team or complete their official account recovery process.

If you tell me which email service you're using (such as Gmail, Outlook, Yahoo, or another provider), I can give you the exact recovery steps for that service.
eme 0 Reputation points

2026-07-29T10:30:32.6366667+00:00

I have tried all these methods and I put my phone number and I did not get the code , the email outlook (hotmail)
eme 0 Reputation points

2026-07-29T10:32:42.3233333+00:00

I have tried all these methods and I put my phone number and I did not get the code , the email outlook (hotmail)
eme 0 Reputation points

2026-07-29T10:33:54.42+00:00

I have tried all these methods and I put my phone number and I did not get the code , the email outlook (hotmail)

Answer 1

Hi,

For security reasons, you cannot reset your Microsoft account password without a verification code. If you no longer have access to the recovery email, do you have access to another verification method, such as your phone number or the Microsoft Authenticator app?

If so, click "Show more verification methods" and send the code to another available method.

If you do not have access to any of your verification methods, your only remaining option is to complete the Microsoft account recovery form: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.