Has my 365 subscription been renewed. Are all payments up to date?

Question

Has my 365 subscription been renewed. Are all payments up to date?

Andrew Smith 0

An out of date credit card was used on 28th July to renew my 365 subscription. Payment request was rejected. I updated payment options with a new credit card detail. From the M/S Q&A I believe I need to set the payment to recurring. I do not see this option on the subscription and services online page. Has my 365 subscription been renewed? Has the payment been requested using the new credit card details?

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4 answers

Your answer

Answer 1

Thankyou.

I am 100% certain I am the owner. I also have only one Microsoft account. My email address has been used previuosly by Microsoft. An older credit card of mine has been used for previous renewals. The subscription is in my name. All of this shows I am the owner.

I am trying to pay Microsoft my subscription. I have updated my credit card. There is clearly a disconnect in the Microsoft process. Yesterday I received another reminder from Microsoft that the subscription is not paid.

Help please!!

Can you please ask someone in Microsoft UK organisation to call me on my mobile [REMOVED PII].

Thank you

Answer 2

Thankyou.

I am 100% certain I am the owner. I also have only one Microsoft account. My email address has been used previuosly by Microsoft. An older credit card of mine has been used for previous renewals. The subscription is in my name. All of this shows I am the owner.

I am trying to pay Microsoft my subscription. I have updated my credit card. There is clearly a disconnect in the Microsoft process. Yesterday I received another reminder from Microsoft that the subscription is not paid.

Help please!!

Can you please ask someone in Microsoft UK organisation to call me on my mobile [REMOVED PII].

Thank you

Answer 3

Andrew Smith 0

Thank you. I followed your proposed procedure. From Subscriptions I selected 'Manage'. I did not see 'Pay Now'. I also did not see 'Turn On' or 'Turn Off' Recurring Billing. The only choice was to 'Leave Subscription' which I do not want to do. Ive checked the Credit Card Statement. Ive also checked the Microsoft Order History.

Norah-L 9,190 Reputation points Microsoft External Staff Moderator

2026-08-03T01:49:40.79+00:00
Good day Andrew,

Thank you for checking.

Seeing only Leave subscription, with no payment or recurring billing options, usually means this Microsoft account is a member of a shared Microsoft 365 Family or Premium subscription, not the subscription owner. Only the owner can manage renewal and payment details.

Please return to Services & subscriptions and check whether the subscription shows Shared by followed by another person’s name or email address. If so, the subscription owner will need to sign in with the Microsoft account originally used to purchase Microsoft 365 and check the renewal status there.

If you believe you are the owner, try signing out and checking any other Microsoft account you may have used for the purchase. If the correct owner account still shows no billing options, please contact Microsoft Support so the billing team can verify the payment and subscription status for you. Since this is a user-to-user community forum, we can only share suggestions based on available information and personal experience. We cannot access your account, billing records, or payment attempts, so we cannot confirm whether the subscription was renewed or whether Microsoft tried to charge the new card.

Here's how to reach out to the Support Team (live chat):

Go to: https://support.microsoft.com/home/contact

In the search box, enter a short description of your issue.

Hit "Get Help"

Scroll down and select Sign in to contact support for further assistance (please sign in using a personal Microsoft account). Then follow the on-screen prompts to reach Support Team.

Tip: Support chat availability may vary by country/region, product, and support hours. If you can't get in touch with a chat agent right away, trying again later or at a different time may help.

Hopefully your concerns will soon be addressed. Thank you so much for your patience!

Best regards.
Andrew Smith 0 Reputation points

2026-08-03T08:15:24.3+00:00

Thankyou.

I am 100% certain I am the owner. I also have only one Microsoft account. My email address has been used previuosly by Microsoft. An older credit card of mine has been used for previous renewals. The subscription is in my name. All of this shows I am the owner.

I am trying to pay Microsoft my subscription. I have updated my credit card. There is clearly a disconnect in the Microsoft process. Yesterday I received another reminder from Microsoft that the subscription is not paid.

Help please!!

Can you please ask someone in Microsoft UK organisation to call me on my mobile [REMOVED PII].

Thank you
Norah-L 9,190 Reputation points Microsoft External Staff Moderator

2026-08-04T00:00:54.3333333+00:00

PII caution: Please note that this is a public forum for users. Do not post any private information here for your privacy and security.

Dear Andrew,

Thank you for clarifying, and I understand why this is frustrating. Since you have updated the card, but Microsoft is still sending unpaid renewal reminders, the new card may have been saved without being correctly applied to the outstanding subscription payment.

Since this is a user-to-user community, we cannot access your billing account, arrange a call from Microsoft UK, or request a callback on your behalf. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Please follow the steps above to contact Microsoft Support so the billing team can review the renewal for you.

Thank you so much for your patience and understanding!

Warm regards.

Answer 4

Dear Andrew,

From what you shared, I understand that you updated the expired card with your new card details, but the Services & subscriptions page does not show an option to enable recurring billing, so you are unsure whether the subscription was renewed and whether Microsoft has charged the new card.

The new card may have been saved successfully, but that does not necessarily mean Microsoft retried or completed the rejected renewal payment.

I recommend checking the following:

Sign in to Services & subscriptions with the Microsoft account linked to Microsoft 365. Check whether it shows Active, the next billing date, or an expiry date.
Select Manage. If you see Pay now, the previous payment is still outstanding. Select it and choose the new card to complete the payment.
If you see Turn on recurring billing, select it. If the page shows Turn off recurring billing, recurring billing is already enabled. A Renew or Resubscribe option can also be used and will turn recurring billing on.
Check the new card statement and your Microsoft order history for the charge.

Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

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