Request to Verify Teams Bot Messaging Issue – Possible Residual Impact of MO1437424

Question

Hello Microsoft Support,

We observed a transient issue on 24 July 2026 at approximately 16:30 IST (11:00 UTC) where users message was not received on bots end in Microsoft Teams bot for a few minutes. The bot was working normally before and after the incident, and no changes were made on our side. Attaching a snippet for your verification.

Since Microsoft mentioned lingering regional stability after MO1437424, could you please confirm:

• Whether our tenant was affected by any residual impact from MO1437424.
• Whether there was any Teams or Bot Framework messaging degradation around that time.
• If not, whether backend telemetry indicates any other cause for the message delivery failure.

Answer 1

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Hi @Niranjana Othayoth

While MO1437424 may be relevant context because it included Microsoft Teams chat degradation, the incident was officially resolved several hours before the reported event. As this is a community forum and not Microsoft Support, we do not have access to tenant-specific backend telemetry, service health diagnostics, or internal Teams/Bot Framework logs to confirm whether your tenant was affected by any residual impact from the incident.

Ref: https://admin.cloud.microsoft/?#/servicehealth/history/:/alerts/MO1437424 (You will need to have admin role to access this page)

If you require verification of backend telemetry, service-side diagnostics, or the message delivery failure, we recommend opening a support case with Microsoft Support through the Microsoft 365 Admin Center. They can review internal logs and determine whether the issue was related to MO1437424 or another service-side condition.

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