unidentified charges on my credit on renewal of Office 365 subscription

Question

my office 365 renewal which was done, its reflecting on my ICICI Bank credit card as online gaming and they have charged extra 2.5% as a surcharge for online gaming transactions as per their rules, since they have categorised the transaction on Office 365 renewal as an Online Gaming transaction. This has been done as the transaction is reflecting as MCC 5816 in their system.

Which is incorrect, they are blaming it on Microsoft for choosing the wrong Merchant Code while processing my transaction.

Answer 1

Hello, good day and thanks for your question. Sorry to know on what happened with regards to the un-identified charges on your account.

Please see the link below to check on what is the related billing charge for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If there is no other order or subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s. It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app as soon as possible and request for a refund from the bank from the fraudulent charge that happened.