Migration to AMP Confirmed, but one account did not update

Question

Screenshot 2026-07-29 091639.png

All other accounts show successful migration. We used all default setting which should bring over all contact information from MFA. See screen shot showing AMP is not usable including no TAP.

I do not want to Require re-register multifactor authentication unless it is required (it's the boss's account :().

I have submitted a support case, but only got this AI Q&A email:

Thanks for providing the case details so far about your AMP issue.

 

We need a few more details to help us better understand the situation.

 

Can you please provide these additional details?

Just following up—could you please confirm these details so we can assist you: - What exactly happens when B... tries to sign in (e.g., incorrect password, MFA prompt, blank page, other error)?

• This is the mobile app on iPhone only, not a computer.  Incorrect Password, I was not able to confirm.  It is MFA since AMP is not yet enabled for the B... account In Line. Jack 2026.07.27 9AM
• • Which apps or resources are affected (only email/Outlook or all Microsoft services)?
• Tested email/Outlook so far.  I can see his account was not migrated.  There are no AMP options.  In Line. Jack 2026.07.27 9AM
• • Does any specific error message or code appear?
• Incorrect Password, I was not able to confirm. Jack 2026.07.27 9AM
• • Is it only B... facing this issue, or have others reported similar problems?
• V... has migrated successfully.  Others have not reported problems.  I will check their Entra status soon. Jack 2026.07.27 9AM
• • Do you have any timestamps of failed attempts or Correlation IDs to share?
• No timestamped failure attempts to share yet.  I will check the Entra logs soon. Jack 2026.07.27 9AM
• These will help guide the investigation.

 

If you have questions or concerns about what we’re asking for please let us know.

• These questions feel like a repeat of the last email.  This might be a duplication. Jack 2026.07.27 9AM
• I have opened this ticket and am asking for your help because I can tell the migration did not complete for this user.  I am investigating how to re-run the migration for this user, but I suspect I will need your help to do so.  I would like to provide a TAP like I did for another user, but it is not available for B.... Jack 2026.07.27
•  

Once you share the additional information, your issue will move forward, and you’ll receive possible solutions.

 

Thanks again,

 

Microsoft Support

 

Your support request number is 2607270040003830

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