How to connect bluetooth on a dell computer when It will not work

Question

I am trying to turn on my airpods to the dell computer and I am having a hard time accessing it. It keeps saying bluetooth needs to be turned on but it says that it is turned on so I am not sure why it wouldnt connect.

Answer 1

Hello,

If Windows says Bluetooth needs to be turned on even though it already is, try these steps:

1. Do a full shutdown using Shift

Hold Shift

Click Start ＞ Power ＞ Shut down

Keep holding Shift until the PC powers off

(This forces Windows to reload Bluetooth drivers — a normal restart won’t do this.)

2. Run the Bluetooth troubleshooter

Settings ＞ System ＞ Troubleshoot ＞ Other troubleshooters

Run Bluetooth

3. Re‑pair the AirPods / AirPods Pro

Remove the AirPods from Bluetooth & devices

Reset the AirPods to factory settings and try pairing again

For the correct reset steps, please refer to Apple’s official support article:

https://support.apple.com/en-us/118531
(Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

4. If it still won’t turn on

Your Dell may need:

A Bluetooth driver update

Or the Bluetooth radio may be disabled by a hardware switch (some Dell models have this)

Use Dell SupportAssist to check updates.