How to fix firewall issue preventing logging into insurance company

Question

This week I cannot get past this screen when trying to log in as a member:This site can’t be reached

member.myhighmark.com took too long to respond. I think it's a firewall issue since there are no network issues and no known issues with the company's internet, etc.

Answer 1

Hi. I'm David, and I'm happy to help you.

---

While a "took too long to respond" error on this website definitely feels like a firewall block, it is very often triggered by active VPNs or cached browser data that the website's security systems flag. Running a couple of quick checks first is the easiest way to rule those out before changing any advanced network settings:

Please see if the same behavior occurs in an InPrivate/Incognito window. To open the InPrivate/Incognito window, open the browser and press "Ctrl + Shift + N". (For Microsoft Edge and Google Chrome)

If this also happens in the InPrivate/Incognito window, can you tell me if you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?

---

Looking forward to your reply.

Answer 2

Hi @Caitilin Dewey

are you tried with incognito mode

may be cookies issue. so try and give your feedback.

Thanks.