Outlook access denied, asking for password

Question

I click on email, outlook opens up, after 2 seconds it says access denied, says i need to sign in with email and password. What password does it want?

Answer 1

It’s the password for your email service account. Under outlook accounts you can specify the password.

Answer 2

Hi Tim Shaw

Please try the steps below:

1) Check which account New Outlook is asking for 

If the mailbox is Outlook.com, Hotmail, Live, or MSN, use the Microsoft account password for that email address. If the mailbox is Gmail, Yahoo, iCloud, or another provider, use that provider’s password. If two-step verification is enabled, you may need an app password or provider-specific sign-in setup.

2) Test the account in a browser first 

Try signing in to the mailbox through its webmail page.

• If browser sign-in also fails, fix the account password or verification issue first.
• If this is a Microsoft account, use the Microsoft account sign-in helper | Microsoft Support

3) Remove and add the account again in New Outlook 

In New Outlook, go to: Settings > Accounts > Your accounts

Then select Manage beside the affected account, remove it, and add it again.

4) Repair or reset New Outlook if the sign-in prompt keeps looping 

Go to: Windows Settings > Apps > Installed apps > Outlook (new) > Advanced options. Try Repair first. If that does not help, use Reset, then open New Outlook and add the account again.

5) If this is a third-party mailbox 

If the account is Gmail, Yahoo, iCloud, or an internet provider email address, confirm the current sign-in requirements with that provider before adding it back to New Outlook.

Check whether the provider requires:

• An app password.
• Two-step verification.
• Permission for third-party mail apps.
• Updated account security settings.

Please reply with only these details if it still fails:

• Is the affected email Outlook.com/Hotmail, Gmail, Yahoo, iCloud, or another provider?
• Can you sign in to the same mailbox in a browser?
• What is the exact “access denied” message, without your email address or password?

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!  

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