"Phone verification is currently not available." Issue with Microsoft Rewards redemption. Can't use App, dont have my own phone.

Question

Hello, I am having trouble, as it it'd seem many others are with rewards. I am trying to redeem the $10 Xbox Gift Card, and when I try to verify my account with a phone number, It wont let me. As said in the title, I do not currently have access to my own phone, but I have someone send me a code using their number. Is there any other way to verify or redeem currently without the Authenticator App?

Any help or response is greatly appreciated.

Thank you.

Answer 1

Hi ezra SMDT,

Thank you for reaching out. If you're seeing "Phone verification is not available at this time" when trying to redeem Microsoft Rewards points and you do not currently have access to your phone, there may not be an alternative verification option available unless another verification method has already been added to your Microsoft account.

You can check your account security settings to see whether an alternate verification method, such as another email address, is available. If one is already configured, try selecting it during the redemption process. If no alternative method is available and the phone verification message continues to appear, the next recommended step is to contact Microsoft Rewards Support.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

I understand this situation can be frustrating, especially when you're ready to redeem your Rewards points. Wishing you the best, and please feel free to update the thread if you have any new information.

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