Account locked out

Joseph Horling 0 Reputation points
2026-07-29T18:56:03.49+00:00

Hi Microsoft,

I have a locked account. My email address is ******@comcast.net. I can't seem to change the password to get back in it. I can't get an email link either. Can someone please help me on this issue? I cannot get any one on the phone either to help me with this.

Thank you for your time.

Joseph, from Northville, Michigan

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Jeronimo Fuerte 44,565 Reputation points Independent Advisor
    2026-07-29T22:33:34.4866667+00:00

    Sorry to hear that you’re having trouble accessing your account. Unfortunately, Microsoft support agents cannot manually reset your password or unlock the account.

    Please start by using the Microsoft Sign-in Helper.

    https://aka.ms/sign-in-helper

    If your account remains locked after following its recommendations, you can submit an account reinstatement request.

    https://www.microsoft.com/digitalsafety/account-reinstatement

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