Microsoft Store app stuck in 'publishing' for more than a week.

Question

Microsoft Store app stuck in 'publishing' for more than a week.

mwf 20

Product release stuck in publishing for more than a week.

Product update: In Publishing (Last modified on 07/19/2026) (request to be published)

Today is 30 July...

Stuck since 19, 20, 21, 22, 23, 24, 25, 26, 27, 29, 30 July

21 July - I logged a support ticket, and it got tagged as not critical.
24 July - Microsoft has reported back - that it has been escalated, but still no support other than an email to say someone will look at it.

I am still blocked on 30 July....

If you need to push out an urgent release to fix bugs, you could end up stuck for several days.

What is the solution for this?
Moderator note: moved from Microsoft Partner Center | Other

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1 answer

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Answer 1

Emma1-N 10,215 Microsoft External Staff Moderator

Welcome mwf,

I understand how frustrating it can be when your Microsoft Store app submission has been stuck in the Publishing state since July 19, 2026, and that the support case you opened has already been escalated without a resolution so far.

Before proceeding, could you please confirm:

Is this a new app submission or an update to an existing published app?
Does the submission show any certification warnings, failed package validations, or pending actions in Partner Center?

In the meantime, you can try these steps below to troubleshoot the issue:

Option 1: Check the submission details in Partner Center

Open the submission status page
Review all sections for warnings, required actions, or incomplete information

Option 2: Verify submission history

Check whether any package, store listing, or pricing updates were modified after the submission entered Publishing

Option 3: Review Partner Center notifications

Check the Action Center and registered contact email address for any requests from the certification team.

Option 4: Create a new support request update

Reply to the existing support ticket.
Reference the submission ID and indicate that the submission has remained in Publishing since July 19, 2026.

I hope the steps above help you deal with your issue.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Emma1-N 10,215 Reputation points Microsoft External Staff Moderator

2026-07-31T07:02:48.3933333+00:00

Hello mwf,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
mwf 20 Reputation points

2026-07-31T21:04:26.73+00:00

Hi Emma1-N,

Thank you for taking a look at this! You are the only one thus far willing to help, and is very much appreciated. I have sent many emails to techsupport email address regarding the case - I have not received any feedback other than the case was passed onto an engineer - dead silence. I have emailed form in the portal several times and nothing. Then emailed from external using the case number and still nothing. I then resorted to feedback, in the portal giving it a poor rating of "zero" in the hopes that someone would respond. Then posted here, too.

There is no error in the portal, it's just stuck. No way for me to cancel or do anything. I am totally reliant on MS to unblock me.

In the image below you can see the details:
1: It's not a new submission.
2: In publishing phase - once it reaches this point - I cannot cancel or do anything.
3: All checks are green.

I have now created a new case, requesting an update, regarding the existing ongoing case,
on 1/08/2026 - as you have suggested - THANK YOU!!! I think this might help.
I will post back here as soon as I hear something.
Emma1-N 10,215 Reputation points Microsoft External Staff Moderator

2026-08-01T07:47:32+00:00

Hello mwf,

Thank you for the update. I'm sorry you've had such a difficult experience getting a response.

I'm glad you've opened a new case, and hopefully this will help move things forward. Please let us know when you hear back from the team.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.
mwf 20 Reputation points

2026-08-05T19:55:43.5833333+00:00

Good news - MS support came back, and said it would be cleared soon.
mwf 20 Reputation points

2026-08-06T07:09:48.42+00:00

MS has now emailed me.... saying they are closing the duplicate case, and will not respond to it any further, and that I should open a new case.

I'm still hopeful it clears - MS did fix some things... let's see... in 12hours or so.
Emma1-N 10,215 Reputation points Microsoft External Staff Moderator

2026-08-06T07:19:52.8166667+00:00

Hello mwf,

Thanks for letting us know. Hopefully the recent fixes will address the issue. Please keep me posted on the outcome.
mwf 20 Reputation points

2026-08-11T06:31:54.68+00:00

Hi @Emma1-N

Do you have any suggestions to get some support?

I have received poor communication, and remain blocked, after 3 weeks.
1: Ticket 1 is open; (told was resolved; but it is not - it remains open).
2: Ticket 2 got closed (where we tried to get some response; MS told me they would close)
3: Ticket 3 open; got no response; remains open.
Screenshot of my open tickets:

Screenshot of Store, taken 11 August 2026.