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Please stop charging my Chase bank credit card $6.30 for a subscription that is no longer in effect!!!!
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
The account was started a while ago, it is a personal account and I can't remember which email it is connected to. Also it was for MS 365 basic I believe.
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Dear @Edward Nolan,
Thank you for your update!
Based on your description, I understand that the charge may be associated with a personal Microsoft account and what you believe was a Microsoft 365 Basic personal subscription.
Therefore, please follow these steps to reach out to Support team for personal accounts:
Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.
Thank you for your kindness and understanding!
Dear @Edward Nolan,
Good day! Welcome to Microsoft Q&A forum!
Based on your description, I understand that you're being charged $6.30 on your Chase credit card for a Microsoft subscription that you believe is no longer active and you'd like assistance identifying and stopping the recurring charge.
To understand the situation better and provide you with the most suitable support, could you confirm the following information:
Your confirmation would be very helpful in ensuring you receive the most suitable support!
If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps as different types of accounts would lead to different support steps.
Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!
Thank you for your time and patience.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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