My Account - Organisations - Home Organisation incorrect

Question

My Account - Organisations - Home Organisation incorrect

Chris Topp 0

Hi there,

For some inexplicable reason my business account has been linked to a previous employers tenancy as the home organisation and I am unable to remove it.

I pay completely separately for my service and whilst I do have the occasional chat using Teams with the old organisation the two are in no way related.

How does one remove this association to make me standalone again? It appeared in the last few weeks,

Thanks in advance,

Chris

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Answer 1

Jade Ng 14,700 Microsoft External Staff Moderator

Dear @Chris Topp,

Thank you for reaching out. Based on your description, it sounds like your account may still be associated with your previous employer's Microsoft 365 organization.

If the organization is listed as an Other organization, you may be able to remove the association yourself by selecting Leave. However, if it is displayed as your Home organization, this generally cannot be removed through self-service and may require further investigation depending on how the account is associated with that tenant. Only an administrator can remove your account from your home organization.

In this case, you need to contact the admin or privacy contact for that organization to ask them to remove you.

Please feel free to reply below if you have any update or further concern. Thank you for your valuable time and cooperation.

I am looking forward to your response!

Chris Topp 0 Reputation points

2026-07-30T00:23:05.19+00:00

Thank you - unfortunately it is my Home organisation and I have no contact with the old organisation or tenancy.

this has only recently occurred and I was wondering if there is an data security support team that could help.

My subscription is through GoDaddy and therefore I do not have access to the usual Admin Portal for my tenancy.

Any help greatly appreciated!

Chris
Jade Ng 14,700 Reputation points Microsoft External Staff Moderator

2026-07-30T00:30:12.15+00:00

Dear @Chris Topp,

Thank you for the additional information. Since the former company is appearing as your Home Organization, this is unfortunately not something that can be removed through self-service.

In this situation, the recommended approach would normally be to contact the former organization's IT administrator and ask them to remove the association from their tenant. Since you no longer have contact with the organization, and because your Microsoft 365 subscription is managed through GoDaddy rather than a standard Microsoft 365 admin portal, your options may be more limited.

I would recommend contacting GoDaddy Support first and explaining that your account is incorrectly showing a previous employer's tenant as the Home Organization. They may be able to review the account ownership and determine whether any tenant-related changes can be made on the back end. If GoDaddy is unable to assist, they should be able to advise on the appropriate escalation path to Microsoft for further investigation.

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