This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 27%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
My account I have been paying for, for over two years, my payment literally just went through on July 20th for annual renewal. The subscription is listed on my account and on my iphone's subscription page, however when I go to use excel it says that I don't have an account and tries to get me to do a free trial. I called customer support and the machine automatically hangs up on me, telling me to go to this page.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Hi. I'm Brian and I'll try to help.
Log into https://account.microsoft.com/services using the address you used to subscribe. You should see your subscription there. If you do not, then either you used a different address to subscribe or you don't actually have a subscription.