Billing questions

Question

We changed our payment option and you still say you can't charge our account. We replaced the card with a new card and you keep sending messages to change what we already changed and now we cannot access our account!

Please please provide a phone number to the billing department so we can actually speak to a real person and get this straightened out.

You are the computer giant and cannot seem to solve your own problems. We did what you asked us to do and still try to charge the wrong card!

Jeff

Answer 1

Sorry to hear that you’re having trouble with this situation. Did you click a link in an email claiming that you needed to update your account information, enter a new payment method, and then lose access to your account?

Please try signing in at https://account.microsoft.com/services. Are you able to access the account? If so, do you see an overdue or suspended subscription? If you cannot sign in, please share a screenshot of the complete error message, making sure to hide any personal information.

I’ll be waiting for this information so I can continue helping you.