Wanting to refund a gifted game due to regional differences but it doesnt show up in my refund list?

Question

Wanting to refund a gifted game due to regional differences but it doesnt show up in my refund list?

clayton 0

The title pretty much explains it. I gifted a game to a friend in the US (I'm in Australia) and neither of us knew it couldn't be redeemed. I am trying to refund the gift but i am unable to do so. Any help would be greatly appreciated

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Answer 1

Jeronimo Fuerte 44,670 Independent Advisor

As the sender, you can return the gifted item for a refund. The recipient can’t return or exchange the gift code. Check your order history to request a refund.

https://account.microsoft.com/billing/orders/

Refunds for unredeemed codes must be requested within 90 days of making the purchase. If the code has been redeemed, we’re unable to process a refund, even if it’s within 90 days of purchase. For more info, visit:

https://www.microsoft.com/store/b/giftterms?rtc=1

It might take a few hours for new purchases to appear on your list. If you don't have the order number, wait a few hours and then check back again.

clayton 0 Reputation points

2026-07-30T01:30:58.2633333+00:00

the purchase is in my order history but doesn’t show up in the refundable list
Jeronimo Fuerte 44,670 Reputation points Independent Advisor

2026-07-30T01:32:48.9933333+00:00

Could you please share a screenshot of what you see in your order history without sharing personal information?
clayton 0 Reputation points

2026-07-30T01:50:21.3533333+00:00

i hope this helps
Jeronimo Fuerte 44,670 Reputation points Independent Advisor

2026-07-30T02:04:34.3133333+00:00

As mentioned before, it might take a few hours for new purchases to appear on your list for refunds. is necessary to wait at least 24 hours, as sometimes it could take some time to appear.