can't change my profile - age

Question

can't change my profile - age

alan lim 0

hi, my profile can't do any edit, me already 50++ years old, some of app can't download...please help to solve this problem thks

Saif Ur Rehman 0 Reputation points

2026-07-30T06:07:23.4633333+00:00

Hi Alan,

This usually happens if your Microsoft account date of birth is incorrect or your profile information cannot be edited.

Try these steps:

Sign in to your Microsoft account and go to Your Info.

Check your Date of Birth and update it if editing is available.

If your account is part of a Microsoft Family, the family organizer may need to update your age.

If you can't edit the date of birth, contact Microsoft Support, as some accounts have age restrictions or require identity verification before changes can be made.

Once your correct age is updated, app download restrictions should be removed after the changes sync.

Hope this helps!

1 answer

Your answer

Saif Ur Rehman 0 Reputation points

2026-07-30T06:07:23.4633333+00:00

Hi Alan,

This usually happens if your Microsoft account date of birth is incorrect or your profile information cannot be edited.

Try these steps:

Sign in to your Microsoft account and go to Your Info.

Check your Date of Birth and update it if editing is available.

If your account is part of a Microsoft Family, the family organizer may need to update your age.

If you can't edit the date of birth, contact Microsoft Support, as some accounts have age restrictions or require identity verification before changes can be made.

Once your correct age is updated, app download restrictions should be removed after the changes sync.

Hope this helps!

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If your account is being recognized as a Child, you won't be able to change your D.O.B. in your Microsoft account directly.

Only the Family Organizer has permission to edit the date of birth on a child's account. To do this, the account must first be part of a Microsoft family group.

Open an incognito tab.
Sign in with your Microsoft account (an Adult Account, not a child's) using the link below. If you don't have another account, create a new dummy Adult account and sign in here. https://account.microsoft.com/family/home
Invite the Child account to the Family group.
Accept the invite from the child group.
Once accepted, you will see your child's account profile on the Family safety settings.
Select Manage consent > Edit child's profile info.
Change the D.O.B. to Adult and remove them from the family group.

Let me know if you still need more help.