Lost Microsoft Learn badges and points after email change

Question

I recently changed my Microsoft account email. After the change, my Microsoft Learn profile reset to a new profile with zero points and no badges. The profile link also became different. Unfortunately, the old email account was deleted, so I cannot log back in to recover the original profile.

I need assistance to restore my previous achievements, badges, and points to my current active Microsoft account. I can provide proof such as downloaded PDF certificates and Credly badge confirmations.

Previous profile link: https://learn.microsoft.com/en-us/users/nhdyhm-0324/

New profile link: https://learn.microsoft.com/en-us/users/nurulhidayah-4044/

MicrosoftElevateEducator-Explorer2025-202620260423-31-scf4z9.pdf

Please advise how to merge or transfer my Learn profile data to my new email account.

Answer 1

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

https://learn.microsoft.com/en-us/training/support/learn-profile-manage

Support request:

Credentials Support