Unable to access Privacy Dashboard

Question

I am unable to access the Privacy dashboard. When prompted to sign in to my account, I keep being returned to the sign in page and am unable to enter my pin or passkey.

Answer 1

Hey there, John Berry

Thanks for the information.

If you have tried signing in using an InPrivate browsing window, I can rule out cookies and cache, as the session runs with no cache and cookies.

Instead, please can you sign into your Microsoft account through this link here: https://account.live.com/proofs/manage/additional

Once you have signed into your account, please can you click "Privacy" from the main navigation menu along the top

The reason why I am asking you to go through this workflow to get to your privacy dashboard is because when you sign into your security proofs page, you must authenticate using a security key or verify your sign-in. Once you have done this, you can proceed to other protected pages such as your privacy page.

Thus, when you click onto privacy, it shouldn't ask you to sign-in, it should just open the dashboard for you.

If this works. This tells me it was a problem with the site authenticating for some reason. If it doesn't work, then please let me know and we can further troubleshoot this.

Thanks,
Nathan

Answer 2

        **Microsoft runs on trust**

Sign in to manage your data and privacy settings

                     Sign in

The sign in page looks as above and although I can sign in to my account I cannot get past this page to sign in to the Privacy Dashboard. This was not the case until recently and I cannot seem to get any advice on how to resolve this

Answer 3

Hey there, John Berry

So that I am on the right page with your question, please can you share a link to the privacy dashboard you are wanting to sign into?

Because in my head, I am thinking it could be one of the following:

• Microsoft account privacy page - https://account.microsoft.com/privacy (Most likely),
• Xbox Privacy page - https://account.xbox.com/settings,

Please can you try opening an InPrivate browsing session on your computer and seeing if it will allow you to sign into the privacy dashboard from there?

Thanks,
Nathan