unable to open one vue

Question

My OnVUE application would not open. My check-in was at 3:30 PM IST today. I could not start the exam due to a technical issue. Please create a case and reschedule my exam.

Answer 1

This is a community forum not support, contact Pearson Vue, the exam provider, https://home.pearsonvue.com/microsoft/contact, for issues when taking an exam

Answer 2

A case cannot be created here.

For an OnVUE launch failure during check-in, contact Pearson VUE support for exam-delivery issues and investigation. If a case has already been opened, wait for that investigation to complete. For Microsoft certification help after the exam issue, use Microsoft Credentials support.

To reschedule or cancel through the Learn profile:

1. Sign in to the Learn profile.
2. Open Profile from the avatar menu.
3. Go to Credentials > Certifications.
4. Find the exam appointment and select Reschedule or Cancel.
5. Complete the change on the exam delivery provider site.

Important policy details:

• Reschedule or cancel at least 24 hours before the scheduled exam or the fee may be forfeited.
• If Pearson VUE cancelled the appointment, a refund should be issued, or a voucher should be reinstated automatically.
• If the exam launch/check-in failed today, Pearson VUE support is the correct contact for the delivery issue.

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• About online exams with Pearson VUE
• An Important Update on Microsoft Training and Certification
• Reschedule and cancellation policies
• Unable to attend the exam as OnVue was not launching properly during Checkin - Microsoft Q&A
• Pearson VUE Exam Issue - AZ-900 - Case Number: 42168949 - Microsoft Q&A