How do i cancel a security info replacement request.

Question

How do i cancel a security info replacement request when I have a land line phone number they are sending the code to so i can change my phone number to my mobile device. I accidentally requested this not realizing what it meant. This all started when I received a scam invitation and thought i might have been hacked and wanted to change my password to my email acct. But i have a land line phone number, this is where the problem comes in. I need to know how to change my existing land line phone number to my cell phone. Can you help me. Right know all my emails are going to my junk mail Thank You

Answer 1

Hey there! Nice to meet you!

Unfortunately, you will not be able to cancel the security info change since you can't receive the verification codes from your recovery phone number (your landline number). It is also not possible to bypass or expedite this process.

Your only option is to wait for the 30-day restriction period to end, after which you will regain full control of your account.

You may check this link for more information regarding security info change: https://support.microsoft.com/accounts-billing/manage/what-does-security-info-change-is-still-pending-mean#:~:text=You%20were%20the%20person%20who%20removed%20the%20security,these%20security%20proofs%20to%20complete%20the%20cancel%20request.

Also, you mentioned that you wanted to change your landline number to your mobile number. Microsoft has recently phased out the option to add a phone number to a Microsoft account, as stated in this article, particularly under "Notes": https://support.microsoft.com/accounts-billing/manage/microsoft-account-security-info-verification-codes

However, you can add other verification methods, such as a recovery email address, a passkey, and Microsoft Authenticator on account.microsoft.com > Security > Manage how I Sign in > Then click on "Add another way to sign in to your account"

Thank you for your understanding.

Best regards,

Darhyl