My AI credits have not reset after my monthly renewal.

John O 0 Reputation points
2026-07-30T11:35:06.2633333+00:00

My AI credits have not reset after my monthly renewal. My account still shows 60 used, 0 remaining even though my subscription renewed on 27 June 2026 and the monthly AI credit reset should have occurred around 27 July 2026. Please reset or investigate my AI credit balance.

Microsoft 365 and Office | Other
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  1. Lucus-V 10,425 Reputation points Microsoft External Staff Moderator
    2026-07-30T17:41:03.8+00:00

    Hi John O,

    To help determine whether this is related to your monthly AI credit allocation, could you please wait until the beginning of the next month and then check again to see if your AI credits have been refreshed?

    If the issue still persists after the new month begins, please feel free to let me know.

    Thank you for your patience and understanding.

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