I am unable to receive verification cod eon my mobile for resetting password

Kishore Tammineni 0 Reputation points
2026-07-30T12:31:23.7933333+00:00

I have subscribed Microsoft 365 suite and every year it is getting renewed automatically under the name of [removed], and my registered email address is [Moderator Note: Personal Info Removed]@gmail.com with mobile [Removed to protect privacy], I have got a new laptop and i am trying to login to the same i am unable to reset the password , please help me its very urgent

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Xavier-D 11,425 Reputation points Microsoft External Staff Moderator
    2026-07-31T01:10:19.9433333+00:00

     Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    Hello Kishore Tammineni

    I’m sorry you’re unable to receive the verification code, especially when you need to activate Microsoft 365 on your new laptop.

    First, make sure your phone is not blocking messages from unknown senders, the message inbox is not full, and the displayed last digits match your registered mobile number. Avoid requesting the code repeatedly, as excessive requests can temporarily prevent additional codes from being sent.

    Refer here for more guidance about this issue: Troubleshoot Microsoft verification code issues.

    If available, select Use a different verification option and try your recovery email or another method. If no alternative option is available, use the Microsoft account sign-in helper, which will check the account details and direct you to the appropriate recovery option.

    Please note that, for account security, support agents and community members cannot manually send a verification code, reset the password, or change the account’s security information.

    Feel free reply back to this post and update me on this issue, I'll be happy to help.

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