Payment card country not listed.

Question

When I try to enter my payment card I can't because my country (Bonaire) is not listed even though it is listed under the regions/country for my profile. Can it be added to payment countries?

Answer 1

Dear Jenn,

I understand that Bonaire is correctly selected in your Microsoft account profile, but it does not appear when you try to add your payment card.

Please note that not all payment methods are supported in every region, and seeing a region in your Microsoft account profile does not necessarily mean it is available for billing. I also tested adding a payment method on my side and could not find Bonaire in the country/region list. This may be because Bonaire has not been included as a supported billing region.

Unfortunately, users cannot manually add a country to the payment list. You can check whether another payment option, such as PayPal or an e-wallet, is offered during checkout. Please do not select a different country unless it matches your payment method’s billing address.

Meanwhile, I suggest submitting your request through the Microsoft Feedback Portal so the request can reach the relevant product team. Since this is a user-to-user forum, we cannot add or change supported payment regions. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Thank you so much for your patience and your understanding!

Best regards.