I'm unable to logon to my newly created Azure pay-as-you-go subscriptions

Question

I'm unable to logon to my newly created Azure pay-as-you-go subscriptions

Thomas Hansen 0

Im unable to access my newly created Azure Pay-As-You-Go subscription. The portal asks for a 6-digit Authenticator code, but my Microsoft Account (Hotmail) uses 8 digits.

I have some subscriptions associated with my MSA, like Personal Office 365 and XBox subscription. However I'm not able to access the azure portal.

Bence Weiszmann 650 Reputation points

2026-07-30T19:44:55.3266667+00:00

Dear @Thomas Hansen

Azure uses a business account model, which is separate from the personal Microsoft account ecosystem. Based on the information provided, it looks like the Microsoft 365, Outlook, and Copilot accounts you mentioned are most likely personal accounts, while the Azure account is associated with a work/business identity.

The verification codes can also indicate this difference: business accounts typically use 6-digit codes in Microsoft Authenticator, while personal Microsoft accounts may use a different code format.

It sounds like the Azure account verification may not have been added to the Authenticator app yet. If the app only contains your personal Microsoft account, changing the security settings there will not affect the Azure account, because they are managed separately.

For the Azure account, could you confirm whether this is a tenant that you created yourself, or were you invited as a guest user into an existing tenant? This will help determine the correct troubleshooting path.
Thomas Hansen 0 Reputation points

2026-07-30T20:14:55.64+00:00

I attempted to create a new tenant/directory and from the confirmation email I received yesterday, it appears to be a new one.

However my MSA account has been associated with directories from previous employers, so I can see 3 directories in azure portal, but I cannot switch to the one where I have my personal Azure DevOps instance associated with, then I get into the authentication deadlock, nor do I see a newly created one.
Thomas Hansen 0 Reputation points

2026-08-02T09:13:50.54+00:00

I think the root cause is related to my email which seems to be associated with both a personal and a work account, in the early days of Azure it was used to create an Azure tenant, which was later transferred to my employer at the time.

I can't seem to solve this and Microsoft Azure support is very confusing and frankly very bad for me as an individual. If there is no resolution to this issue, I have to cancel the pay-as-you-go subscription somehow, but I can't access it, so I'm stuck.

Your answer

Bence Weiszmann 650 Reputation points

2026-07-30T19:44:55.3266667+00:00

Dear @Thomas Hansen

Azure uses a business account model, which is separate from the personal Microsoft account ecosystem. Based on the information provided, it looks like the Microsoft 365, Outlook, and Copilot accounts you mentioned are most likely personal accounts, while the Azure account is associated with a work/business identity.

The verification codes can also indicate this difference: business accounts typically use 6-digit codes in Microsoft Authenticator, while personal Microsoft accounts may use a different code format.

It sounds like the Azure account verification may not have been added to the Authenticator app yet. If the app only contains your personal Microsoft account, changing the security settings there will not affect the Azure account, because they are managed separately.

For the Azure account, could you confirm whether this is a tenant that you created yourself, or were you invited as a guest user into an existing tenant? This will help determine the correct troubleshooting path.
Thomas Hansen 0 Reputation points

2026-07-30T20:14:55.64+00:00

I attempted to create a new tenant/directory and from the confirmation email I received yesterday, it appears to be a new one.

However my MSA account has been associated with directories from previous employers, so I can see 3 directories in azure portal, but I cannot switch to the one where I have my personal Azure DevOps instance associated with, then I get into the authentication deadlock, nor do I see a newly created one.
Thomas Hansen 0 Reputation points

2026-08-02T09:13:50.54+00:00

I think the root cause is related to my email which seems to be associated with both a personal and a work account, in the early days of Azure it was used to create an Azure tenant, which was later transferred to my employer at the time.

I can't seem to solve this and Microsoft Azure support is very confusing and frankly very bad for me as an individual. If there is no resolution to this issue, I have to cancel the pay-as-you-go subscription somehow, but I can't access it, so I'm stuck.