MDOP stuck in "Provisioning State: Updating"

Question

MDOP stuck in "Provisioning State: Updating"

Tristan Turner 0

The Managed DevOps Pool is trapped in an indefinite 'Provisioning State: Updating' control plane loop due to a failed image addition. Modifying tags or properties returns an InvalidResourceOperation error.

Prasad Chaganti 785 Reputation points Microsoft External Staff Moderator

2026-07-30T18:42:59.92+00:00
Hello Tristan Turner,

Thank you for reporting this issue.

Based on your description, the Managed DevOps Pool appears to be stuck in an ongoing control-plane operation after the image addition failed. While the resource remains in the Provisioning** State: **Updating, Azure blocks further update operations and returns InvalidResourceOperation errors for subsequent changes.

To help narrow down the cause, could you please provide:

The exact error message returned when the image addition failed.

The Managed DevOps Pool resource ID.

The Azure region where the pool is deployed.

Whether the image was added successfully previously or if this is the first image addition attempt.

Any relevant Activity Log entries associated with the failed operation.

In the meantime, please check the Azure Activity Log for the Managed DevOps Pool resource and identify the operation that remains in an "In Progress" or failed state.

If the provisioning operation has remained in the "Updating" state for an extended period and is preventing all further management actions, a backend investigation may be required.

Once the additional details are available, we can further review and determine the appropriate next steps.
Tristan Turner 0 Reputation points

2026-07-30T19:03:15.2933333+00:00
The message says the Managed DevOps Pool is updating but makes no progress (it never seems to outright fail), there's a not at the top that says 'Provision status: Updating'

The resource ID (subscription ID and resource Group omitted since this is public) is: /subscriptions/<subscriptionID>/resourceGroups/<resoureGroup>/providers/Microsoft.DevOpsInfrastructure/pools/mdop-test-dev

The location is East US.

I had 4 existing images, this occured upon attempting to add a new image to the pool, now only the new image remains.

The primary operation in the activity log has a status of 'Running' the sub operations (Pools_Upload, Pools_Get) on it either say 'Accepted' or 'Running'

I believe this requires a backend investigation.
Prasad Chaganti 785 Reputation points Microsoft External Staff Moderator

2026-08-06T18:33:23.6333333+00:00

Hi Tristan Turner,

I have shared a link in Private message to raise a support ticket for backend investigation.

Your answer

Prasad Chaganti 785 Reputation points Microsoft External Staff Moderator

2026-07-30T18:42:59.92+00:00

Hello Tristan Turner,

Thank you for reporting this issue.

Based on your description, the Managed DevOps Pool appears to be stuck in an ongoing control-plane operation after the image addition failed. While the resource remains in the Provisioning** State: **Updating, Azure blocks further update operations and returns InvalidResourceOperation errors for subsequent changes.

To help narrow down the cause, could you please provide:

The exact error message returned when the image addition failed.

The Managed DevOps Pool resource ID.

The Azure region where the pool is deployed.

Whether the image was added successfully previously or if this is the first image addition attempt.

Any relevant Activity Log entries associated with the failed operation.

In the meantime, please check the Azure Activity Log for the Managed DevOps Pool resource and identify the operation that remains in an "In Progress" or failed state.

If the provisioning operation has remained in the "Updating" state for an extended period and is preventing all further management actions, a backend investigation may be required.

Once the additional details are available, we can further review and determine the appropriate next steps.
Tristan Turner 0 Reputation points

2026-07-30T19:03:15.2933333+00:00

The message says the Managed DevOps Pool is updating but makes no progress (it never seems to outright fail), there's a not at the top that says 'Provision status: Updating'

The resource ID (subscription ID and resource Group omitted since this is public) is: /subscriptions/<subscriptionID>/resourceGroups/<resoureGroup>/providers/Microsoft.DevOpsInfrastructure/pools/mdop-test-dev

The location is East US.

I had 4 existing images, this occured upon attempting to add a new image to the pool, now only the new image remains.

The primary operation in the activity log has a status of 'Running' the sub operations (Pools_Upload, Pools_Get) on it either say 'Accepted' or 'Running'

I believe this requires a backend investigation.
Prasad Chaganti 785 Reputation points Microsoft External Staff Moderator

2026-08-06T18:33:23.6333333+00:00

Hi Tristan Turner,

I have shared a link in Private message to raise a support ticket for backend investigation.