Word will not open

Question

I purchased Microsoft 365 family through Apple and recently had to get new debit card. I have updated the payment info and Microsoft is on the subscription list, so its confirmed it is paid for.

When I try and open an old document I am still getting the:

Subscription Required to Edit and Save dialog box. Sign in to activate. When I click on the Activate button on the right the Get started with Microsoft 365 box opens. I click on already have subscription sign in.

**Sign in with email: ****@gmail.com

Box shows up: Unkown Errors while the Activating box is circling in the background.

I have been trying to figure this out for about 2 weeks now...its probably something I did on my end, but I absolutely cannot figure this out. Meanwhile I have not access to the program.

Answer 1

Sorry to hear that you’re having trouble with this situation. First, sign in at the following link and confirm that the subscription appears as active under that Microsoft account:

https://account.microsoft.com/services

If the subscription is active, run the Office License Removal Tool provided here:

https://support.microsoft.com/en-us/microsoft-365-activation-licensing/how-to-remove-office-license-files-on-a-mac

After removing the license files, reopen an Office application and try to activate it again using the Microsoft account associated with the subscription.

If activation still fails, please share a screenshot of the complete error message, making sure to hide any personal information. I’ll be waiting for the results so I can continue helping you.