Billed for Microsoft 365 when I only have a xbox

ryan bender 0 Reputation points
2026-07-30T18:45:51.8666667+00:00

I have been billed for the last 2 years for Microsoft 360 & I don’t even have a working pc I only use Xbox

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. ryan bender 0 Reputation points
    2026-08-04T03:02:47.8033333+00:00

    No I still haven’t been able to get a refund or cancellation idk if thi is even customer support

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  2. Xavier-D 11,515 Reputation points Microsoft External Staff Moderator
    2026-08-01T07:17:17.7833333+00:00

    Hello ryan bender

    I’m sorry you have been charged for a subscription you did not intend to use. To help identify the charge, could you please confirm:

    • When you sign in to Microsoft Services & subscriptions is a Microsoft 365 subscription listed?
    • Have you checked every personal Microsoft account that you may have used with your Xbox?
    • Was the subscription purchased directly from Microsoft or through another company, such as Apple, Google, Amazon, or a retailer?

    Once we have these details, we can point you toward the most appropriate billing or cancellation option.

    I hope we can help you identify where the charge is coming from and guide you to the right next step.​‌

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