OneNote Web Clipper /siteapi error on signin

Question

OneNote Web Clipper /siteapi error on signin

Kevin Grantham 5

I have removed the OneNote Clipper extension and reinstalled it but the error persists.

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I would appreciate suggestions on how to resolve this error.

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1 answer

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Answer 1

Xavier-D 11,515 Microsoft External Staff Moderator

Hello Kevin Grantham

I’m sorry you’re experiencing this issue. Since reinstalling the extension did not help, please try the following:

Open the Web Clipper in an InPrivate/Incognito window. If it works there, clear the browser’s cookies and site data for Microsoft, OneNote, and Live sign-in pages.
Temporarily allow third-party cookies and pop-ups, and disable any privacy, ad-blocking, or security extensions that could interrupt the sign-in window.
Sign out of other Microsoft accounts in the browser, restart the browser, and then sign in with only the account that owns the OneNote notebooks.
Test the Web Clipper in another supported browser, such as Microsoft Edge or Google Chrome.

Microsoft’s setup guidance also states that the Web Clipper must be granted the requested browser and account permissions during sign-in. These permissions can be reviewed in the Microsoft account’s application settings.

You can read more about this info here: Getting Started with the OneNote Web Clipper

Another practical workaround is to copy the webpage into OneNote or capture the page using Windows+Shift+S and paste it into a OneNote page.

Feel free reply back to this post if you need further assistance, I'll be happy to help.

Xavier-D 11,515 Reputation points Microsoft External Staff Moderator

2026-07-31T23:51:18.6566667+00:00

Hi Kevin Grantham

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
RMH 5 Reputation points

2026-08-01T20:34:42.4966667+00:00

I am also having this same issue, and the recommended resolution did not work for me.
Eric H 0 Reputation points

2026-08-02T06:23:00.61+00:00

same problem here
Xavier-D 11,515 Reputation points Microsoft External Staff Moderator

2026-08-04T00:56:09.12+00:00
Hello

Thank you for confirming, and I’m sorry the suggested steps did not resolve the issue.

Since the error persists after testing the browser, cookies, permissions, and extension settings, this appears to require further investigation beyond what can be diagnosed through the community forum.

Please contact Microsoft Support for further assistance:
Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support

In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.

In this section, you will need to sign in to your Microsoft account.

Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm

You can select " Chat with a support agent in your web browser " to access the chat window.

When contacting Support, include:

The browser name and version

Whether you use a personal or work/school Microsoft account

Whether the error occurs in both Edge and Chrome

The troubleshooting steps already attempted

You can also submit feedback through https://feedbackportal.microsoft.com/feedback/forum/c06dcc30-2e1c-ec11-b6e7-0022481f8472 so the issue can be reported to the relevant product team.