remote session ended and not resolved

Question

remote session ended; unresolved; not sure if session closed

Answer 1

Hello Judy Sweeti,

Welcome to Microsoft Q&A forum.

As much as I want to help you, forum moderators cannot access backend data and logs. So I'd need to know the details of your issue and what you and the agent has done so far in order to understand the issue.

Usually chat support will leave you a rejoin link in case you got disconnected, so you can use that link to rejoin if you have one. Otherwise, if you want to continue to chat support, please go to Microsoft Support page and follow these steps:

• Type Live chat in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose Other products
• On the Category tab, choose Billing and Account Profile questions 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

I'm waiting for your reply.

Answer 2

Microsoft Q and A is a community forum. No one here knows what remote session you are referring to. If you need assistance with Windows, please start a new question and provide as much detail as you can about your situation. Someone from the community will try to help you.