My pc has been hacked and locked

Sandi Hunt 0 Reputation points
2026-07-30T21:12:27.35+00:00

My pc was suddenly suspended and locked. I was hacked. I cannot get back in

Windows for home | Other | Security and privacy

1 answer

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  1. Hendrix-V 17,520 Reputation points Microsoft External Staff Moderator
    2026-07-31T03:23:28.42+00:00

    Hi Sandi Hunt,

    I'm sorry to hear about the situation you're experiencing. If your PC appears to be locked or you believe it may have been compromised, the next step depends on what is being displayed on the screen.

    If you can still access another device, please check whether you're being prompted for your Microsoft account credentials, a BitLocker recovery key, or another specific message. Knowing the exact wording of the error can help determine the appropriate recovery method. If a BitLocker recovery key is requested, you can look for it in your Microsoft account at the BitLocker Recovery Key portal. If you suspect your Microsoft account security has been affected, you can review Microsoft's account recovery guidance and security recommendations.

    For security, avoid calling any phone numbers or following instructions displayed in unexpected pop-ups claiming your PC is locked, as these can be part of a scam.

    Once you share the exact error message or a screenshot, the community can provide more specific troubleshooting steps.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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